• Internet Banking CSR

    CorTrust Bank
    Job Description
    This position functions as the person responsible for all aspects of electronic banking functions.  Provide exceptional customer service and support for all our Electronic Banking products and services including ACH, ATM/debit cards, Internet Banking, Bill Pay, telephone banking, mobile banking and e-statements for customers and staff.  Follow established policies and procedures for this area in accordance with the Bank and supervisor’s directions.
     
    PRIMARY DUTIES AND RESPONSIBILITIES:
    • Support customers with questions and issues regarding online banking and bill payment.
    • Handles customer calls dealing with fraud concerns on debit cards.
    • Assist in research of bill payment transactions.
    • Assist customers in the online banking enrollment process.
    • Process ACH batches and domestic and foreign wire transfer requests.
    • Diagnose and problem solve all electronic banking products issues.
    • Order debit cards and perform card maintenance
    • Other duties, responsibilities and activities may change or be assigned at any time.
     
    REQUIRED SKILLS, COMPETENCIES AND ABILITIES:
    • Possesses combination of education and experience to perform primary duties of position.
    • Adaptable to system, process, product and service changes.
    • Effective and efficient planning, organizational, technological and time management skills.
    • Ability to provide excellent customer experience and foster co-worker relationships.
    • Ability to reason, problem solve and think critically.
    • Ability to effectively convey thoughts, ideas and information clearly and concisely.
    • Possesses understanding of financial services.
    • Demonstrates high level of integrity, and respect for others.
    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
     
    Contact Information
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