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  • Collections Specialist

    CorTrust Bank
    Job Description

    The Collection Specialist works in the CorTrust Bank Credit Card division, and performs collection services on delinquent accounts. This individual works proactively with customers to resolve past due balances in an effective, timely, and appropriate manner.

    Primary Duties

    • Contact customers regarding delinquent accounts
    • Work with customers to make payment arrangements to clear up account delinquency
    • Enter payments and/or credits accurately; apply to customer accounts through proper program/systems
    • Collect outstanding balances in Recovery Portfolio
    • Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in carrying out customer support functions
    • Adhere to company privacy guidelines to ensure each customer's privacy
    • Support the mission, vision and values of CorTrust
    • Other duties, responsibilities and activities may change or be assigned at any time with or without notice

    Skills Required

    • Strong communications skills; bilingual preferred but not required
    • Possesses combination of education and experience to perform primary duties of position
    • Adaptable to system, process, product, and service changes
    • Ability to negotiate, reason, problem solve and think critically
    • Ability to effectively convey thoughts, ideas and information clearly and concisely
    • Possesses strong understanding of financial services
    • Demonstrates high level of integrity, personal diplomacy and ability to foster culture of mutual respect
    • Ability to work independently
    • Attention to detail and accuracy
    • Meet productivity standards in a fast paced environment
    • Dependable and prompt in attendance
    • Successful completion of in-house training
    We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
    Contact Information
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