This position performs collection services on delinquent accounts for the Credit Card Department. The individual works proactively with customers to resolve past due balances in an effective, timely and appropriate manner.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Contact customers regarding delinquent accounts.
- Work with customers to make payment arrangements to clear up account delinquency.
- Enter payments and/or credits accurately; apply to customer accounts through proper program/systems.
- Collect outstanding balances in Recovery Portfolio.
- Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in carrying out customer support functions.
- Adhere to company privacy guidelines to ensure each customer’s privacy.
- Support the mission, vision, and values of CorTrust.
- Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
- Strong communication skills; bilingual preferred but not required.
- Possesses combination of education and experience to perform primary duties of position.
- Adaptable to system, process, product, and service changes.
- Ability to negotiate, reason, problem solve and think critically.
- Ability to effectively convey thoughts, ideas and information clearly and concisely.
- Possesses strong understanding of financial services.
- Demonstrates high level of integrity, personal diplomacy and ability to foster culture of mutual respect.
- Ability to work independently.
- Attention to detail and accuracy.
- Meet productivity standards in a fast-paced environment.
- Dependable and prompt in attendance.
- Successful completion of in-house training.
