This position is responsible for answering emergency and non-emergency calls and for dispatching appropriate personnel.
MAJOR DUTIES: Operates an intelligent workstation consisting of computer aided dispatch, integrated radio and telephony technology, and other related communications equipment to ensure the timely and effective dispatching of emergency and support services. Fields emergency, non-emergency and administrative calls; prioritizes calls and makes determinations of response requirements. Provides guidance to callers until emergency personnel arrive on the scene. Dispatches police, fire, rescue and other resources. Receives and transmits radio and telephone communications to and from units operating in the field. Monitors public service radio frequencies; remains informed of the location of field personnel. Greets and assists visitors at the customer service window. Monitors security cameras. Completes regular and special reports and maintains files, logs and records. Inspects equipment for proper operation and reports malfunctions to supervisor. Enters citations, warnings, and tickets into a computerized database. Searches suspects and collects urine samples as required. Completes required training. Performs related duties.
KNOWLEDGE REQUIRED BY THE POSITION: Knowledge of emergency communications principles and practices. Knowledge of NCIC policies and procedures. Knowledge of emergency dispatch procedures. Knowledge of radio and telecommunications equipment, including a TDD phone system. Knowledge of CAD system functions and maintenance. Knowledge of area streets and geography. Skill in the use of computers and job-related software programs. Skill in planning, organizing, analyzing, decision making, and problem solving. Skill in making decisions in high pressure and emergency situations. Skill in public relations. Skill in interpersonal relations. Skill in oral and written communication.
Qualifications High School Degree or equivalent. Experience using computers and good customer service skills. The City provides significant paid training time for new communications specialists to insure they are comfortable doing the job prior to taking on the responsibilities of dispatching emergency calls.Starting Wage $18.87 per hour. Excellent Benefit Package. For details and to apply online, go to www.cityofmitchell.org to the Employment Opportunities Page. Apply no later than March 1, 2020. The City of Mitchell is an Equal Opportunity Employer.