Innovative Systems is currently seeking applicants for an SDP (Services Delivery Platform) Support Representative. This position includes assisting our clients via phone and live streaming with configuration of the SDP platform to support plant tracking and automated provisioning of numerous network elements responsible for delivering broadband, telephone, video, and email services to our client’s customers.
Duties include but not limited to:
Duties include but not limited to:
- Delivering outstanding customer service during the installation and continued use of the Innovative Systems SDP software.
- Providing end user training and support, which includes diagnosing, resolving, and documenting software issues in a timely and accurate manner. May also require travel to client sites.
- Project management of both simple and complex tasks involving Innovative Systems clients, third-party vendors, and Innovative Systems internal staff.
- Minimum of 5 years of experience with the following software and technologies: Windows operating system, Wireshark, Access Gear (Calix, Adtran, Nokia, etc) , Telephone Switching Equipment (Genband, Meta, etc.), IPTV Middleware (Innovative Systems, Minerva, etc.) is preferred.
- An understanding of Internet standards in the context of server-based applications such as TCP-IP, DNS, FTP, SSH, HTML, XML, and other protocols is preferred
- Exceptional written and verbal communication skills are required.
