Workforce Summit: Customer Experience Workshop

A great customer experience starts with a great team.

But customer service looks different for every business. This workshop will explore how to hire the right people, train them around what your customers actually need, and lead by example to build a team that delivers.

We'll Cover:

• Building the right team – Hiring, training, and motivating employees
• Creating a great customer experience – Customer service training, real-world scenarios, and group problem solving
• Building a culture of excellence – How your vision, leadership, and supervisory approach shape your workplace
• Putting It Into practice – Working with other employers to determine what these ideas look like within your own industry and business.

Meet the Speakers

Jeff Logan | Former President, Logan Luxury Theatres Corporation

Jeff spent 50 years building his family's theatre business into a multi-city operation and has helped develop employee training programs used throughout the theatre industry. He'll share lessons learned from decades of hiring, training, leading, and developing employees.
 

Dr. Nathan Sanderson | Executive Director, South Dakota Retailers Association

Nathan leads an association representing 4,000 retail businesses across South Dakota. His experience working closely with employers across the state gives him a practical perspective on customer service, employee training, and the challenges businesses face every day.

Lunch is provided. This event is free to attend, but registration is required.